OxR Foods Int. Limited
Effective Date: 29-05-2018

At OxR Foods Int. Limited, we are committed to providing our customers with safe, natural, and high-quality food and consumer products. Customer satisfaction is a core value of our business. This Return & Replacement Policy outlines the terms under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns & Replacements

We accept return or replacement requests under the following conditions:

  • The product is damaged, defective, contaminated, or different from the ordered item.

  • The request is made within 3 calendar days from the date of delivery.

  • The product is unopened, unused, and in its original packaging, unless the issue relates to quality, safety, or damage.

  • A valid proof of purchase (invoice, order ID, or receipt) is provided.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

  • Products made to custom specifications or special orders.

  • Items returned after the 3-day eligibility window.

  • Products that have been used, opened, or tampered with, unless there is a verified quality issue.

3. Return & Replacement Process

To request a return or replacement:

  1. Contact our support team within 3 days of delivery at:
    📧 Email: [email protected]
    📞 Hotline: 09617 514 514

  2. Provide the following details:

    • Order number and delivery date

    • Description of the issue

    • Photo or video evidence (if applicable)

  3. If your request is approved, we will provide instructions for returning the item. Products must be shipped back within 7 days of return approval.

4. Quality Inspection & Approval

All returned items will be inspected by our Quality Control team. We reserve the right to:

  • Reject any return that does not comply with the stated conditions

  • Approve a replacement, credit note, or refund, depending on the situation and mutual agreement

5. Responsibility for Shipping Costs

  • If the return is due to an error from our side (e.g., wrong item, damaged or defective product), OxR Foods will cover return shipping charges.

  • For all other returns, the customer bears the return shipping cost.

6. Refund or Replacement Timeline

Once the return is received and approved:

  • Refunds will be processed within 7 business days via the original payment method.

  • Replacements or credit notes will be issued based on the agreed resolution.

7. Contact Information

For all return-related concerns or inquiries, reach out to us:

📧 Email: ​[email protected]
📞 Hotline: 09617 514 514
🌐 Website: ​www.oxrfoods.com
📱 Social Media: @oxrfoods

OxR Foods Int. Limited is a trusted name in natural, organic, and chemical-free food and lifestyle products. We supply to retailers, wellness brands, and global markets through ethical sourcing, sustainable practices, and strict quality control. Our mission is to nourish lives and preserve nature through every product we deliver.